How To Upload Photos To A Project

Photos live on the project they belong to. This article covers uploading photos from your computer — but before you do, check whether you need to upload at all.

Check first: you may not need to upload

Photos reach a project three ways, and two of them are automatic.

If you're uploading photos your crew already took in the mobile app or CompanyCam, stop — they're already there, and you'll end up with duplicates.

When you'd use it

• A homeowner emailed you photos of the damage
• An adjuster or inspector sent images you need on the job
• Photos were taken on a personal phone camera rather than in the app

Uploading photos

1. Go to the project you're working on.
2. Click the Photos tab.
3. Click Upload Photos.
4. Drag and drop your photos into the window. They queue up.
5. Click Upload Files.

Limit: 10 photos at a time. For larger batches, upload in sets of ten.

Tips and gotchas

• Use the mobile app on site. This is the point worth internalizing. Photos taken in the Exterio mobile app land on the project automatically, tagged to the right job, without anyone remembering to upload later. Manual uploading exists for photos that came from somewhere else — it shouldn't be your crew's normal process.

• The ten-photo limit is per upload, not per project. A full roof documentation set is fine. Just do it in batches.

• Check the CompanyCam integration before uploading duplicates. If Auto-Sync is on, those photos are already syncing. Uploading the same set manually gives you two copies of everything and makes the job harder to review.

• Photos on the project beat photos on a phone. The reason to get images onto the job — by any of the three paths — is that they survive. A rep's camera roll doesn't help the production manager, doesn't support a supplement, and doesn't exist when that rep leaves.

• Upload before-photos, not just after. Documentation of pre-existing conditions is what protects you when a homeowner points at damage that was there when you arrived.